What are the types of CRM system development

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Customer support functions include troubleshooting problems, product explanations, and after-sales follow-up. By systematizing this customer support, you will be able to increase response speed, which will ultimately lead to improved customer satisfaction. 3There are two main types of CRM system development methods: "scratch development" and "package development". Each has different development procedures and characteristics of the resulting CRM system, so it is important to compare the contents.

Below, we will explain the methods and characteristics of scratch development and package development. 3.1 Scratch development Scratch development refers to building a system from scratch without using existing packages or systems. There are three Phone Number List benefits to be gained from scratch development: Can be differentiated from other companies Functions can be added and modified System development that fits your budget is possible Since we are basically developing an original system, we can add special functions that other companies do not have.





This allows us to differentiate ourselves from other companies, and since we are developing the system from scratch, it is relatively easy to add or modify functions. Also, since you can narrow down to the minimum necessary functions, you can add functions that suit your budget. 3.2 Package introduction Package development is a method of using systems and applications that are already in use and customizing them to suit your business or job type. In other words, it refers to development that uses existing systems and customizes some parts.