Replying to reviews has a huge impact on your visit rate!

jankamoccasin

Additionally, other search users who see the leftover question will also have a lower rating for your store. Impact of leaving reviews unattended Google reviews are an important element that conveys a store's reputation and appeal. Good word of mouth attracts new customers, increases customer traffic, and leads to store growth. However, sometimes there are negative reviews and low star ratings. Even in such cases, store owners can respond appropriately and carefully clarify any misunderstandings that customers may have, thereby increasing the credibility of not only the poster himself but also other search users. is. Responding appropriately to reviews shows that you sincerely value your customers, and responding to negative reviews and complaints shows that you are proactive in resolving issues. These are sure to be communicated to other searchers looking at your reviews.

If you ignore reviews, you will miss the opportunity to create a positive impr Consumer Mobile number Database ession and have a negative impact on attracting customers. In this way, responding appropriately to customer questions, reviews, and other feedback is important in order to maintain a connection with customers and gain their trust in your store. Related article: The importance of word-of-mouth measures in your business profile and how to increase them Abandonment risk ②: Outdated information impairs customer experience The information on your Google Business Profile can be considered the face of your business.



But what are the consequences if that information is outdated or incorrect? Lost opportunity to attract customers due to incorrect store information Search users rely on the information on their Google Business Profile to visit stores, make reservations, and make inquiries. However, if the information is outdated or incorrect, you may end up showing up after hours or calling the wrong number. Complaints due to poor customer experience If the location of the store or the position of the pin on the map is incorrect, users searching for directions will get lost and will not be able to reach the store.